How to Receive An Apology

We all want an apology when we feel we’ve been wronged.   We’re also clear about what we want from an apology; to be specific, meaningful, and timely.   But what about how we receive it?   What’s our role as the person receiving the apology and how does it affect the resolution to conflict?… Continue reading How to Receive An Apology

How to Give Feedback Well

The need to give feedback is inevitable. Why?   Because at the heart of feedback is the need to address and fix a problem.   While the objective seems simple enough, giving feedback is not. How it is delivered has significant consequences.   Delivered well it can create a sense of belonging, a commitment to… Continue reading How to Give Feedback Well

Apologies & Forgiveness in EDI Work

  What’s not explicitly talked about when organizations embark on work like equity, diversity, and inclusion (EDI) and addressing discrimination are expectations around apologies and forgiveness.   These expectations are linked to 2 major needs by harmed parties (i.e. those who have experienced hurt and suffering) and those trying to stop the harm: accountability and acknowledgment.… Continue reading Apologies & Forgiveness in EDI Work